Effective and last updated: 28 September 2026.
This policy covers fixed-term digital access purchased directly from BTC Command Center. The website does not currently collect payments while payment-provider review is pending.
A verified request reaches support before working digital access or an activation link has been issued.
We confirm that working access cannot be supplied for the paid plan and the issue cannot reasonably be corrected.
The same customer is charged more than once for the same intended order.
A captured amount or plan differs from the order the customer explicitly approved, after verification.
A change of mind after working access has been issued and used is not refundable, except where mandatory consumer law provides otherwise.
Suspension caused by credential sharing, resale, scraping, fraud, attacks or another material breach is not refundable.
Losses, missed opportunities or dissatisfaction with market conditions are not grounds for a refund. The service does not promise trading results.
The 7-day introductory access is a one-time, new-customer offer and does not renew automatically. It is refundable for a verified cancellation before activation, duplicate payment or confirmed failure to deliver working access, subject to applicable law.
Plans shown in this release are prepaid and do not renew automatically. There is no future charge to cancel. Access ends on the displayed expiry date unless the customer separately purchases another term.
Use the official channel on the Contact page with the registered account details and order reference.
We verify the payment, account and delivery record. Never send full card or bank credentials.
An approved refund is initiated to the original payment method within five business days. Bank or provider processing can take additional time.
Refunds do not include market losses or unrelated third-party costs. If a payment is disputed as unauthorized, access may be temporarily restricted while the payment provider investigates.