Use the current official channels below. Do not send passwords, OTPs, bank credentials or exchange keys.
For access, billing, refunds, privacy, security and product assistance.
Active members can view verified release notes, maintenance notices and access status without relying only on Telegram.
For product questions and member assistance through the official brand account.
Send your Member ID or internal order reference if one exists, the email used for access, and a clear description of the issue. Never send a password, one-time password, full card number, CVV, bank PIN, payment-provider secret or exchange API key.
Activation links, login recovery, device binding and missing delivery.
Plan status, payment confirmation, duplicate payments, upgrades and cancellation.
Data-access, correction, deletion and suspected account-security issues.
Support requests are normally reviewed within two business days. Payment-delivery or account-security issues are prioritized, but an exact resolution time cannot be guaranteed.
For account, refund, device or data requests, we may verify that the requester controls the registered email or account. This helps prevent unauthorized changes.
BTC Command Center will never ask for an exchange password, seed phrase, private key, bank PIN, CVV or remote-control access to your device.